Out of Hours Emergencies
Your call will be dealt with by NHS 24 in partnership with Ayrshire Doctors on Call (ADOC).
Please call NHS24 – 111
- This service is for emergencies
- It should not be used instead of a day time appointment
- All calls are monitored and will be reviewed by our Doctors
- Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.
A receptionist in the emergency call centre will answer your call and either:
- Arrange advice from a doctor or nurse
- Invite you to attend the centre to be seen by a doctor
- Arrange a home visit if you are too ill to visit the centre.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Emergencies
If you need a doctor in an emergency situation during surgery hours please let the receptionist know. They will not realise the urgency of the call unless you say.
Mental health crisis or emergency ?
You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.
